The Quality of Flights Rises with TGS

Issue 81

Turkish Ground Services (TGS) is a leading ground handling company providing ramp, operations, cargo and passenger services at the main airports in Turkey: Istanbul Ataturk (IST), Ankara Esenboğa (ESB), Izmir Adnan Menderes (ADB), Antalya (AYT), Adana (ADA), Istanbul Sabiha Gökçen (SAW), Milas-Bodrum (BJV) and Dalaman (DLM). Working within a framework of safety and security regulations, TGS provides a high-quality service while ensuring customer satisfaction remains the company’s main priority. TGS has nearly 7,000 pieces of equipment and more than 10,000 qualified staff working towards a common service concept. The company serves over 700,000 flights per year for both domestic and foreign airlines. With a solution-focused approach and high-quality service, combined with a price advantage, TGS aims to ensure customer satisfaction. The company’s vision is to be a leading ground handling company preferred for its quality, reliability and competitive power. In accordance with this mission, the company’s target is to be the biggest handling company in Europe, as well as offering services in various European countries in the medium term.

Ramp Services

Loading and unloading of the aircraft (including transferring bags and Cargo to the aircraft or terminal)

Aircraft cleaning

Passenger transfer

Pushback and towing

Marshalling, chocking and barging (safe parking services)

Clean and waste water services


Operation Services

TGS provides a variety of operation services to handle and coordinate aircraft activities, including:

Aircraft Arrival: Making the necessary preparations related to the arrival of the aircraft. Checking the messages, arranging the bridge and bus as well as sending the necessary equipment to the parking position to load and unload baggage and cargo.

Aircraft Departure: Flight following; sending meteorological information, flight plans and other documentation to the crew; completing ground and safety inspections in or under the aircraft prior to departure; following documents and procedures from the airline; meeting with the captain and purser prior to departure; sending the required messages after departure (MVT, LDM, CPM, PSM and so on); helping to coordinate fueling and catering services; manage weight and balance calculations for the aircraft according to the distribution of the baggage and cargo.

Cargo Handling Services: General Cargo admission, special cargo processing (including dangerous goods, valuables and perishable cargo), air mail processing, transfer and customs processing, documentation processing.

Passenger Services

TGS provides assistance with check-in (including VIP, CIP, self and group) and boarding, passenger and baggage admissions, ticketing, counters for special considerations (for example, passengers with children), and services for passengers with reduced mobility. The company can also assist with the inspection of travel documents, passports and visas and can provide guidance for transit passengers checking-in or transferring, as well as helping passengers with lost or damaged bags or those who require a hotel.